Juanita Dellaway Transformational Hypnotherapist Privacy Policy

Our contact details

Name: Juanita Dellaway

Address: 4 Pennsylvania Close

Phone Number: 07940215445

E-mail: juanitadellaway@icloud.com

The type of personal information we collect

We currently collect and process the following information:

  • Name

  • Telephone Number

  • Email address

  • Address - only when we start to work together

  • Personal information about the issue you wish to work with me on

  • Emergency Contact telephone number – only when we start to work together

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To contact you with relevant information and updates for my services

  • To contact you for purposes of working with you for your RTT session

  • To contact you for feedback about your session/s with me

  • Help me to understand which pages on my website are useful

  • Find out how people are discovering me

  • Make strategic business decisions based on Analytics data

I also receive personal information indirectly, from the following sources in the following scenarios:

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

This information is shared with Squarespace, the website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

I do not share information with anyone else.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting juanitadellaway@icloud.com

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored in:

Squarespace

Analytics and cookies information are stored within Squarespace. It is not possible to delete individual analytics records. I am also unable to remove cookies from your computer; information on managing cookies can be found on the ICO website.

Email and CRM

I use a business email and Client Relationship Management System (CRM) have a list of contacts and your email address, phone number, will be stored here along with potentially your name, address, and telephone number as well as any other personal information you provide 

Within my email I will store any correspondence we have during an enquiry or our work together  

If you wish for me to delete your information, please get in touch and I will remove you as a contact. Where appropriate, I will also delete email messages between us, although I may need to keep some messages for my own records. If this is the case, I will let you know which emails this relates to and why I am keeping them.

Phone Messages

Some clients enjoy the convenience of sending information via secure internet messaging or text so some personal information may be stored here. If you wish to be removed as a contact or have some/all of our messages deleted, please get in touch.

CRM

I use a Client Relationship Management system which I use to keep track of all correspondence, all session appointments, all personal information you have given to me to facilitate your session/s. Notes made at our follow up support sessions – to measure your progress

If you wish to have your information deleted, please let me know and I will remove all information relating to you.

File storage

I use a secure file storage system for files relating to client sessions. Sound recordings of my voice only from our session to be used for your transformation.

I can delete them from the cloud and my local devices on request.

Passwords

For all of these services I use a strong password which is managed by a secure password manager. please contact me and I will delete all records.

I also use two-factor authentication to prevent unrecognised devices from logging in and use security measures on my phone and laptop to prevent access to data stored on my devices.

By default, I keep your information indefinitely unless otherwise requested. If you do request your data to be deleted, I will remove your data as described above.

Testimonials 

I will have previously asked you if you wish to remain anonymous when the testimonial is used.

If you have given me a testimonial – held in the CRM system along with your other personal details and used on social media please be explicit if you wish this information to be removed.  

Your data protection rights

Under data protection law, you have rights including:

Your right of access

You have the right to ask me for copies of your personal information.

Your right to rectification

You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.

Your right to erasure

You have the right to ask me to erase your personal information in certain circumstances.

Your right to restriction of processing

You have the right to ask me to restrict the processing of your personal information in certain circumstances.

Your right to object to processing

You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability

You have the right to ask that I transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request i have one month to respond to you.

Please contact me at juanitadellaway@icloud.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at juanitadellaway@icloud.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk